Security & Privacy
DermHaus respects your privacy and is committed to protecting your personal information. In short, we use your information only to run your account and fulfil your orders, and we never sell it.
Our Commitment to Privacy
DermHaus, operated by DermHaus (Pty) Ltd, is committed to protecting the privacy and personal information of our customers in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”).
We recognise the importance of protecting personal information and the constitutional right to privacy. We ensure that personal information is collected, processed, stored, and protected in line with applicable data protection legislation.
Information We Collect
We collect only the information we need to serve you. This may include your name, contact details, delivery address, payment information, and a record of your orders.
We collect this information when you create an account, place an order, or contact our customer care team.
Why We Process Your Information
We use your personal information for a limited set of purposes:
- To create and manage your account
- To process, fulfil, and deliver your orders
- To provide customer care and support
- To keep accurate records of your transactions
- To meet our legal and regulatory obligations
We do not use your information for any purpose beyond what is described here without your consent.
How We Share Your Information
We do not sell your personal information, and we do not share it with third parties for their own marketing.
The only parties who ever handle your information are the trusted service providers strictly necessary to complete your order, such as our payment provider and our delivery partner. They may process your information only to the extent needed to take payment and deliver your goods, and only under appropriate safeguards. Beyond this, your information stays with us.
We may disclose personal information where the law requires it, or where it is necessary to protect the rights or safety of DermHaus or its customers.
How We Protect Your Information
DermHaus takes reasonable technical and organisational measures to safeguard your personal information and protect it from loss, misuse, or unauthorised access. Personal information is used only for the purposes for which it was collected, unless otherwise required or permitted by law.
Your Rights
Under POPIA, you have the right to:
- Request access to the personal information we hold about you
- Request that we correct or update your information
- Request that we delete your information, where we are not required to retain it
- Object to the processing of your information in certain circumstances
- Lodge a complaint with the Information Regulator of South Africa
To exercise any of these rights, please contact us at info@dermhaus.co.za.
Cookies
Our website may use cookies to help it function properly and to improve your browsing experience. You can manage or disable cookies through your browser settings, although some features of the site may not work as intended if you do.
Contact
For any privacy queries, or to exercise your rights, please contact us at info@dermhaus.co.za.